Frequently Asked Questions

Top Dog Working Dog is a premium dog accessories brand focused on stylish, durable, and high-quality products designed for modern dog owners and their pets.

We currently offer premium dog collars designed with comfort, durability, and aesthetics in mind. More product categories may be added in the future.

Yes. Our products are designed for a wide range of breeds and sizes. Please refer to the product sizing guide before purchasing to ensure the best fit for your dog.

We accept secure online payments through Visa, Mastercard, PayPal, and Google Pay.

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.

Yes. Once your order is successfully placed, you will receive an email confirmation with your order details.

Yes. We currently ship across Australia.

Standard shipping usually takes 3–8 business days. Regional areas may take longer, especially during holidays or peak periods.

Once your order is shipped, you will receive a tracking number via email to monitor delivery status.

We accept eligible returns within 14 days of delivery provided the item is unused and in its original condition.

If your item arrives damaged, defective, or incorrect, contact us within 7 days with photos and order details.

Approved refunds are generally processed within 5–10 business days depending on your payment provider.

We recommend gentle hand cleaning with mild soap and warm water. Avoid harsh chemicals or machine washing unless specified.

Some materials may be water-resistant, but specifications vary. Please check individual product descriptions.

Yes. Payments are processed through secure encrypted payment gateways. We do not store full payment card details.

Yes, only information necessary to process orders, improve user experience, and provide customer support.

You can contact us through the contact page on our website.

We aim to respond to all customer enquiries within 24–48 business hours.