Top Dog Working Dog
Shipping Services
Fast, safe, and reliable delivery across Australia.
Reliable Delivery You Can Trust
We ensure your orders are processed quickly and delivered safely across Australia.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email once your order has shipped.
Shipping Within Australia
Delivery times may vary depending on location, courier operations, weather, and peak holiday periods.
Order Tracking
- • Tracking number
- • Courier information
- • Email delivery updates
Please allow up to 24 hours for tracking updates after dispatch.
Shipping Fees
Shipping costs are calculated at checkout based on location, order size, weight, and shipping method.
Free shipping promotions (if available) will be clearly shown on the website.
Delays & Issues
Delays may occur due to weather, holidays, high shipping volumes, or courier issues. We are not responsible for delays once parcels are handed to the courier, but we will assist in resolving any issues.
Incorrect Shipping Information
- • We are not responsible for incorrect addresses
- • Failed deliveries due to customer error
- • Extra shipping costs caused by incorrect info
Please contact us immediately if you notice an error before dispatch.
Lost or Damaged Packages
1. Contact us as soon as possible
2. Provide your order number
3. Include photos if damaged
We will work with the courier to investigate and resolve the issue promptly.