Top Dog Working Dog
Return & Refund Policy
Customer satisfaction is important to us. We take pride in delivering premium-quality dog accessories designed with durability, comfort, and style in mind.
Returns & Refund Information
If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
Be unused and in original condition
Have original packaging and tags attached
No signs of wear, dirt, or washing
Include proof of purchase
For hygiene reasons, used items will not be accepted unless faulty.
Faulty or Damaged Items
If your item arrives damaged or incorrect, contact us within 7 days.
Order number
Description of issue
Clear photos
Refunds
- • Approved refunds processed in 5–10 business days
- • Sent back to original payment method
- • Shipping fees are non-refundable unless faulty
Exchanges
Contact support for size or colour exchanges (subject to availability).
Return Shipping
Faulty item
Wrong item sent
Damaged arrival
Australian Consumer Law
You are entitled to a replacement or refund for major failures under Australian Consumer Law.