Top Dog Working Dog
Return & Refund Policy
Customer satisfaction is important to us. We take pride in delivering premium-quality dog accessories designed with durability, comfort, and style in mind.
Returns & Refund Information
If you are not completely satisfied with your purchase, we’re here to help.
Returns & Refunds
A refund or return is only eligible if your item meets all of the following conditions. Refunds will not be issued for any of the reasons listed below:
We do not issue refunds for:
To be eligible, your item must:
📦 Return Shipping
Customers are responsible for all return shipping costs unless the item is faulty or damaged upon arrival. Original shipping costs are non-refundable under any circumstances.
⚠️ Important Notice
We strongly recommend using a trackable shipping service or purchasing shipping insurance when sending your return. Please retain your tracking number until you receive written confirmation of your refund. We cannot guarantee receipt of returned items and accept no responsibility for parcels lost in transit.
For return requests, please send a text message with your reason and tracking number, or email us at [email protected]
Faulty or Damaged Items
If your item arrives damaged or incorrect, contact us within 7 days.
Refunds
- • Approved refunds processed in 5–10 business days
- • Sent back to original payment method
- • Shipping fees are non-refundable unless faulty
Return Shipping
Australian Consumer Law
You are entitled to a replacement or refund for major failures under Australian Consumer Law.